Salesforce Lightning PlatformFormerly Salesforce App Cloud
Overview
What is Salesforce Lightning Platform?
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
Salesforce Lightning Platform, everything you need
Lightning Improvement from Classic
Life changing!
Money Back Guaranteed!
Salesforce- Lightning Strikes Twice
A powerful tool for a company ANY size
Good Business Development CRM with Flexibility to customize
Salesforce Lightning Review!
Salesforce Lightning Platform Review
Lightning in a bottle!
Great CRM for every Customer Success Manager
Slow, Cumbersome, and Lacks Intuitive Customization
Salesforce Lightning - Powerful Developer Landscape
Salesforce review from an end user
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Scalability (34)9.898%
- Platform access control (33)9.797%
- Services-enabled integration (33)9.393%
- Ease of building user interfaces (36)7.878%
Reviewer Pros & Cons
Pricing
Starter
$25.00
Plus
$100.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Salesforce Lightning Platform Overview Demo
Features
Platform-as-a-Service
Platform as a Service is the set of tools and services designed to make coding and deploying applications much more efficient
- 7.8Ease of building user interfaces(36) Ratings
Ability to build flexible user interfaces using drag-and-drop tools
- 9.8Scalability(34) Ratings
Ease of scaling up or down to meet demand
- 8.2Platform management overhead(30) Ratings
Resources required to keep platform up and running
- 9.3Workflow engine capability(32) Ratings
Process automation using rule-based engine
- 9.7Platform access control(33) Ratings
Rules controlling what data different user categories can access
- 9.3Services-enabled integration(33) Ratings
Ability to integrate with cloud applications and data via APIs and pre-built connectors
- 9.2Development environment creation(30) Ratings
Ease of creating new development environments
- 9.3Development environment replication(28) Ratings
Ease of replicating new development environments
- 7.7Issue monitoring and notification(31) Ratings
Integrated monitoring and notification of issues and problems
- 7.9Issue recovery(29) Ratings
Ease of recovery from problem state
- 9.7Upgrades and platform fixes(33) Ratings
Ease of deployment of major upgrades or problem fixes
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Lightning Platform?
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.
With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.
The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.
Salesforce Lightning Platform Integrations
Salesforce Lightning Platform Competitors
Salesforce Lightning Platform Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(656)Attribute Ratings
Reviews
(1-11 of 11)Salesforce Lightning Platform, everything you need
- Email Automation
- Reporting
- Dashboards
- Subscribing to more reports
Life changing!
- Check the status of our bookings.
- Send and receive emails.
- You can check your productivity.
- Leave important notes to thw chatter box.
- I wish we can change the background color ans more options for background designs.
- Chat/message feature with other users within the organization.
- Some error messages are unclear and we hope they can change the phrases and make it more understandable.
- Sometimes it is slow but not all the time.
Money Back Guaranteed!
- Sales and revenue computation.
- Sending leads to prospects that helps us win the business.
- Helps us communicates with clients.
- It takes a while before it recognizes bounced emails.
- We get so many notifications from a single action. Not sure if this can be modified in the settings though.
- Error messages are sometimes unclear which makes it hard for us to identify the problem.
Salesforce Lightning Platform Review
- Keeps all communication for campaigns in one place.
- Minimizes the floods of emails, where communication tends to get lost.
- Efficient tracking for RFP statuses from pre to post sale.
- The learning curve can be challenging.
- Design and interface often vary from company to company.
- Pricey.
Salesforce Lightning - Powerful Developer Landscape
- The customization options are great. I can add whatever modules I want and relate them together.
- The security features make it easy to know who can see what.
- Workflows allow for automating of many tasks, including emails, field updates, etc.
- The reporting module is weak compared to the rest. Essentially no customization at all.
- Some of the default modules - Opportunity Contacts - for example, have almost customization options, meaning I had to build my own module and work around it.
- I would like more oversight into how and when users are working in the system.
- Company has management that will be willing to work in the system. Sometimes people are reluctant to learn something new.
- In house IT with developer skills. This is critical unless you either want to change your business to match Salesforce, or pay consultants a lot of money.
- Existing systems can be integrated, but you need that knowledge and access as well. Running Salesforce with connecting it will create a need for double data entry, If you have a locked down legacy system, you will have difficulty sharing data.
Salesforce review from an end user
- It's a great way to organize your interations
- With custom reports, you can drill into the data
- It would be great if you didn't need a customer outreach tool in addition, but instead could email or call directly from SFDC.
Salesforce has everything we need to manage our clients
- Reports and dashboards - I can build my own reports very easily to see upcoming renewals, first-year clients and so on. Then, I can create my own custom dashboard to track my favorite reports.
- Opportunities and quotes - when I first started here we didn't use Opportunities for tracking renewals and upgrades. Now, it's easy to see what I'm working on and when ready I just add the products to a quote and it sends it to our billing for really fast invoice creation. It used to take me hours to do this and now it's seconds.
- I love using activities - it keeps me organized and up to date on all my accounts that I manage. Plus, I can create future tasks so I don't forget to reach out.
- I can send mass emails to any group of clients and I can create nice email templates with "placeholders" which allow me to use the first name of the main point of contact across hundreds of organizations. Again, this saves me lots of time.
- With Lightning, the calendar is seriously lacking functionality. With Classic, I could schedule events across multiple people in my organization (something I have to do quite often). We cannot do this with Lightning and it's a big shortcoming. It caused such an issue for us that we stopped using events in SF and moved completely to Google Calendar for all work events.
- Calendar and email sync with Google - again, this worked fine with Classic and then when we switched to Lightning it didn't.
- Technical and client support - it's been frustrating dealing with support here. I've either had things messed up or just not resolved and a lot of times it takes a very long time to look into a small issue. It has made me reluctant to reach out again.
Salesforce Lightning - A shockingly good CRM
We used to use the classic version of the platform but after a few kinks with lightning were ironed out we have grown to love it. The improved user interface, greater functionality, and more accessible information have greatly helped our sales.
It is, of course, a CRM that we used to track and manage accounts, contacts, and opportunities, among others.
- A huge amount of data in one place that is easy to access and track.
- Integrates with many other applications to enhance user experience and life. For example Gmail - all emails are tracked and stored within the appropriate contact.
- Flexible reporting makes spotting trends, in our markets/segments, etc., a breeze.
- It can be a little slow, but given a large amount of data this can be expected.
- Some of the integrations that update themselves life can cause salesforce pages to crash. For example, if you send an email and then want to edit the same account, you will be asked to refresh the page as "changes were made".
- Searching can be tricky as it doesn't allow for spelling mistakes. You have to know exactly what you are looking for which can make searching for tricky names difficult.
As all the call and email activities are tracked it is very easy to see what is going on with a customer or prospect and understand what stage of the sales cycle they are in, or what we need to do in terms of the next steps.
SDRs can also use integrations to personalize their outreach, making them more efficient.
Good platform, but it isn't for me
- It's a useful tool since we already use Salesforce for our regular client data so it just makes sense that it would integrate with our email.
- It doesn't always sync/work that well. When I try to input a new contact, it sometimes doesn't work.
- I never actually know if I'm logged in/out, there's no way of knowing if your data is actually being saved.
Challenging implementation. Glitchy software.
- Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
- Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
- Parent/Child account hierarchy exists which is helpful.
- Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
- Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
- There are very few aspects of this platform that are intuitive and user-friendly. Very rarely can information be found where you'd expect it and several pages with a thousand clicks are required to get just about anything done. It is very, very time-consuming! For a high volume, very short sales cycle this platform absolutely makes no sense. It is designed for something much more complex and concrete. Salesforce Lightning is completely impractical when contact information, opportunity details, notes, account owners, and so much more changes on a daily basis.
- I mentioned it's great that contact records can be associated with multiple accounts but that also leads to all accounts for which the contact is associated being flagged as 'Duplicate'. Perhaps this is something that can be adjusted and customized at our company but so far it seems to be incredibly frustrating. The duplicate flagging seems to be all or nothing. Identical accounts are somehow not flagged while accounts that don't have a single detail in common are. A child account is flagged as the duplicate of a parent account. It's an untrustworthy process that leads to more work and poor data management. Hopefully, this can be addressed.
- Activity logging is also very untrustworthy. Again, this may be something that is not set up properly at our company but makes for double the workload. When calls and emails do not log properly it leads to redundant and unnecessary communication between colleagues and customers alike or worse, wasted time spent on digging up the correspondence from another source such as Gmail or the Talkdesk website. Chatter and notes disappearing or not saving is equally problematic.
- Very glitchy. Often times records will have to be entered twice because they did not save the first time. Pages need to be refreshed often. Tools sometimes just don't work. We receive error messages to 'contact your administrator' so often it's scary.
- This ties into activities not logging but syncing with other platforms are often unreliable. Sometimes the Salesforce extension for Gmail works, sometimes it doesn't. Sometimes Talkdesk syncs with Salesforce connector, sometimes it doesn't.
It is not well suited to industries that change rapidly, where your contacts might be completely different today than they were last week or the business you were working with has closed. It does not make sense for a company who's sales goals rely very much on the volume of contract value. You will simply spend too much time on data entry that will, in the end, be unreliable.
App Cloud Pros and Cons
- No coding experience required
- Intuitive
- Salesforce "look and feel"
- Easy to deploy
- For the creation of simple apps the number of fields that can be created is limited
- No possibility to create text-free fields with unlimite characters
- Layout necessarily has to be according the Salesforce standards
It is not appropriate for very sophisticated business needs that need a tailor made solutions. Also, keep in mind that in order to use the app, you will need to acquire a Salesforce license for each user.